MHCi clients

AccountAbility (London): worked on background papers to prepare AA1000

Addax Petroleum:  Setting up a Foundation and CSR Strategy creation

Air Mauritius: Delivered training course in Mauritius on CSR and Sustainable Development.

BAT: Evaluating sustainable development projects

BT: training workshops on ethics and intranet training and information system on ethics (with LaMP) and new work on assessing CSR of their joint venture partners.

BP: brainstorming workshops on CSR indicators and measurement

City of London Police: advice on initiation of CSR strategy

Club Mistral (Germany): leading international project on Sustainable Tourism

Ernst & Young: intensive training for Moscow office in CSR

Glaxo Wellcome (Italy): prepared ethical code of conduct, cialis sale trained staff and produced brochures

Government of Qatar:  Youth Employment Strategy for Middle East

Government of Azerbaijan and UNDP: Development of non-oil sector

GreenCampbellFisk (East Sussex, cheap UK): introduction and development of a company wide environmental and social programme

ILO (UN International Labour Office): Strategy paper for future ILO private sector involvement; Several papers on corporate social responsibility (CSR) for their global conferences; Adviser on CSR indicators; strategy paper for Asian workshop on CSR.

Industrial Society (now Work Foundation): social accounting for small and medium sized businesses

INTEL and MHCi have a strategic partnership to further Executive Education around the world on Sustainability and Corporate Responsibility

KPMG: setting up project to measure the relation between CSR and Business Performance

Manpower: training in CSR

Mauritius Employers Federation: workshop on CSR for CEOs of major companies in Mauritius

Nestle: CSR training

NEF (New Economic Foundation): workshops to prepare indicators for GRI (Global Resource Initiative.)

Price Waterhouse: work on relation between CSR and value drivers (business performance)

SEEDA (South East England Development Agency): advisory services on CSR

Stern Stewart: social accounting indicators and relation to economic performance

Salomon Smith Barney: social investment indicators and relation to financial performance

Telecommunications Colombia: workshop on social responsibility for senior management (Bogota) / guest ‘internet’ speaker on launch of new website

University of Geneva: setting up the University's first CSR diploma for business professionals

University of Middlesex (London): setting up International Centre for Business Performance and CSR; organisation of many CSR specific seminars and conferences

UNDP: Strategy paper for UN involvement in the private sector written in 1995; Two background papers for 1999 prestigious Human Development Report on CSR, one workshop and one seminar in New York.

UNDP: CSR in the Western Balkans. Baseline study, interviews with institutions, companies large and small

Unilever: training in CSR

UNITAR: Developed and implemented first online CSR course and now operational on

US Chamber of Commerce: Advice on Global Citizenship Programme

Van City (Vancouver): workshop on social indicators for social accounting

World Bank: Moderated e-conferences on CSR (2003 and 2004); various studies in developing countries (China, Tunisia) as well as desk work in Washington.

World Conference of Muslim Philanthropists with the Non-profit Empowerment Foundation: Collaborating on a variety of CSR projects in the Gulf States and Middle East.

Glossary and Definitions of Main CSR Terms

Corporate Social Responsibility (CSR) or Corporate Sustainability

1. Corporate Social Responsibility is a process that is concerned with treating the stakeholders of a company or institution ethically or in a responsible manner. ‘Ethically or responsible' means treating key stakeholders in a manner deemed acceptable according to international norms.

2. Social includes economic, financial and environmental responsibility. Stakeholders exist both within a firm or institution and outside and includes at least an organization’s leaders, staff, shareholders and suppliers as well as the consumers and users of their public goods and services.  It will also include media, Government and the wider society.

3. The wider aim of social responsibility is to create higher and higher standards of sustainable living, while preserving the profitability of the corporation or the integrity of the institution, for peoples both within and outside these entities.  The key is how profits are made, not the pursuit of profits at any cost.

4. CSR is a process to achieve sustainable development in societies.  Both CSR and Sustainability address multi-stakeholders and their materiality.  Thus CSR and Sustainability are interchangeable concepts.

5. Corporate means any body private, public or NGO [our definition applies neatly outside the traditional private corporate sphere]

6. There must be a business case for working with stakeholders.  These include the wider society and, as such, being a responsible company or institutions means working in partnership with society and being part of its long-term development. 

Original Source: Michael Hopkins: A Planetary Bargain: Corporate Social Responsibility Comes of Age (Macmillan, 1998; updated and re-printed by Earthscan, 2003) and also re-printed in Michael Hopkins: CSR/Sustainability – From the Margins to the Mainstream‘A Text Book’ Greenleaf, UK, 2016). Updated Jan 1st 2017 with clause 6 with thanks to Siemens and also Bob Munro for edits.

AccountAbility 1000 (AA1000 ): is a process standard to assist an organisation in the definition of goals and targets, the measurement of progress made against these targets, the auditing and reporting of performance, and feedback mechanisms. MHCi staff participated in the setting up of the background to AA1000 and is still actively involved.

Business Social Compliance Initiative (BSCI) Business-driven initiative to improve working conditions in a sustainable manner through a collaborative effort of companies. Offers companies a comprehensive monitoring and qualification system covering all products sourced from any country.

Corporate Citizenship (CC): is about business taking greater account of its social and environmental - as well as its financial - footprints. Source: Simon Zadek The Civil Corporation, (p7, Earthscan, London, 2001)

Corporate Governance (CG): Corporate Governance is concerned with holding the balance between economic and social goals and between individual and communal goals. The corporate governance framework is there to encourage the efficient use of resources and equally to require accountability for the stewardship of those resources. The aim is to align as nearly as possible the interests of individuals, corporations and society" Source: Sir Adrian Cadbury in ‘Global Corporate Governance Forum', World Bank, 2000)

Corporate Social Investment (CSI): is the investment in development projects in emerging markets by companies that may, or may not be, directly relevant to the company's bottom line

Corporate Sustainability: we don't differ between CSR and Sustainability.  The latter term was originally only applied to environmental considerations.  Today sustainability now takes a multi-stakeholder approach across social, economic, environmental, finance and governance issues - exactly the same as CSR.

Ethics: the science of morals in human conduct. Source: Oxford Dictionary

Ethical Accounting: is the process through which the company takes up a dialogue with major stakeholders to report on past activities with a view to shaping future ones. Source: John Rosthorn: Business Ethics Auditing - More than a Stakeholder's Toy (Journal of Business Ethics 00: 1-11, 2000, Kluwer Academic Publishers, Netherlands)

Ethical Auditing: is regular, complete and documented measurements of compliance with the company's published policies & procedures.  Source: John Rosthorn, ibid.

Ethical Book-Keeping: is systematic, reliable maintaining of accessible records for corporate activities which reflect on its conduct and behaviour. Source: JR, ibid.

Fair Labour Association (FLA ): An organization that uses ILO core labour standards to evaluate fair labour practices in company supply chains

Global Reporting Initiative (GRI): The Global Reporting Initiative (GRI) is a network-based organization that produces a comprehensive sustainability reporting framework that is widely used around the world. GRI is committed to the Framework's continuous improvement and application worldwide. GRI's core goals include the mainstreaming of disclosure on environmental, social and governance performance.

International Standards Organisation (ISO ): ISO (International Organization for Standardization) is the world's largest developer and publisher of International Standards. ISO is a network of the national standards institutes of 162 countries, one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system. It developed the non-binding standard for CSR known as ISO26000.

International Social and Environmental Accreditation and Labelling Alliance (ISEAL ): The ISEAL Alliance is a, or the, global hub for social and environmental standards systems. ISEAL's Codes of Good Practice are international reference documents for credible social and environmental standards. Compliance is a membership condition.

Key Performance Indicators (KPIs): A reduced set of measures or indicators that purport to show the most important aspects of the body being measures.

Public Private Partnerships (PPP): Partnerships between private companies and public bodies in a joint venture to perform projects and programmers for the public good.

Reputation Assurance: A number of common global principles for the business environment assembled to provide quantitative and trend information. (JR, ibid.)

Sarbanes-Oxley (SOX): A US law that imposes standards on conflict of interest, and greater transparency of reporting of companies

Social Accountability 8000 (SA8000 ): An international standard for human rights in the industrial setting set up by CEPAA (now SAI) in the USA. MHCi provided comments and suggestions in the early days of SA8000.

Social Reporting: Non-financial data covering staff issues, community economic developments, stakeholder involvement and can include voluntarism and environmental performance.

Socially Responsible Investment (SRI): Investment in socially responsible activities normally by an investment fund.

Sustainable Development:Sustainable development is development that meets the needs of the present without compromising the ability of future generations to meet their own needs as defined by the UN sponsored report on Our Common Future chaired by Gro Brundtland.

United Nations Initiatives: The UN has been very active in recent years to involve corporations in development. The most well known is the UN Global Compact a set of ten principles that companies can voluntary sign up to. Less well known but one of the oldest is the ILO's Multi-national declaration of principles that companies are asked to sign. Growing in prominence are a set of financial principles for socially responsible investment that has been sponsored byUNEP and known as UNEPFI.

Comments and suggestions: We would be really pleased if you had any better ideas (not difficult!) suggestions, references, other definitions that we could use. Please just send us an This e-mail address is being protected from spambots. You need JavaScript enabled to view it.





A. CSR Executive Training

  • Ristretto: 1/2 DAY EXECUTIVE BRIEFING: An ultra-fast, very short and very concentrated session in CSR for pressured executives
  • Espresso: 1 DAY EXECUTIVE BRIEFING:  A fast, concentrated grounding in CSR for busy executives
  • Americano: 2 DAY CSR SEMINAR: A longer and very stimulating introduction to CSR, including background, key issues and trends
  • Cappucino: 3 DAY BRIEFING FOR YOUNG EXECUTIVES: A stimulating introduction to CSR, including background, key issues and trends with a detailed ethics component and case studies. Essential Training for future Managers, Advisers and Consultants


TARGET GROUP: Top management: CEO, CFO, VPs and Board Members.

FOCUS: A short sharp and powerful insight into CSR and what it can do for your company as a strategic business tool

STAFFING: 2 senior MHCi associates

  • The business imperative for CSR:  reputation and innovation
  • CSR and your main competitors
  • A Stakeholder Model
  • CSR as a key to business strategy
  • Best practice examples from your industry sector
  • International CSR trends and developments including what key organisations are doing (World Bank, UN, UNEP, ILO etc.)
  • Own in-house initiatives reviewed
  • Impact on bottom line
  • Action plan and next steps


TARGET GROUP Top management: CEO, CFO, VPs and Board Members.

FOCUS: This will take you from a standing start in CSR to you being able to initiate the first stage in a CSR policy for your organisation

STAFFING: 2 senior MHCi associates

1. Background / Definitions:

a. What do the concepts CSR / CR and Sustainability mean?

  • Definitions / the international context / the national context
  • Who is doing what on CSR especially close competitors?

b.  Is there a need for CSR?

  • Company  SWOT
  • Ethical dilemmas / transparency

c. Case study: your industry best practice

2. Measurement:

a. How can CSR be measured?

b. How do I monitor what is going on?

  • Do I need a Social Audit?
  • Investigate ISO 26000 and the GRI (Global Reporting Initiative)

c. How could CSR improve my bottom line?

d. Intangible assets - what to do

e. Best practice case study:  your industry best practice

3. Communication / strategy

a. How will CSR potentially affect my corporate reputation?

b. First steps in developing a CSR policy: 

c. Who can lead CSR?

d. CSR in the supply chain

e. Social media

f. Best practice case study: your industry best practice

4. Next steps:

a. How could I structure all this in my company?

2 DAY CSR SEMINAR: Americano

TARGET GROUP: Mid Management & key employees.

MAX: 20 persons.

FOCUS: An informative, cross organisational view of CSR for companies who are embedding CSR in their systems

STAFFING: 2 senior MHCi associates

Day 1

a. MHCi CRITICS 'social audit' questionnaire; results, discussion of the implications

b. CSR issues: background, Sustainability, Ethics, Q-Res Accounting system

c. How to measure CSR for managers - The Stakeholder Process

Day 2

d. Key CSR trends in your industry or sector

e. Ethical dilemmas - how do you deal with them?

f. Industry relevant, practical case studies

g. Action points and how to communicate further


TARGET GROUP: Young future executives and trainees. Max 20 persons.

FOCUS: Awareness of CSR and current techniques and issues as preparation for future implementation or as advisors to senior management

STAFFING: 2 senior MHCi associates

Day 1

a. MHCi CRITICS 'social audit' questionnaire applied; results, discussion

b. CSR issues: background, Sustainability or CSR? Compliance or creation?

Day 2

c. Developing Codes of Ethics

d. Which accountability framework to use?

e. The Q-Res Code of Ethics framework: an example of best practice with practical examples

f. Ethical dilemmas and how to approach them

Day 3

g. Key CSR trends; 2 case studies.

h. How does CSR affect your company's bottom line?

i. Action points

B. MHCi Executive Forums

Executive Forum is a one or half-day in-depth seminar with leading experts.

Contact: This e-mail address is being protected from spambots. You need JavaScript enabled to view it. .

Previous Executive Forums:

CSR and the Law, London

CSR and the Media, London

CSR and Sustainable Tourism, London

CSR and Corporate Governance, London

CSR ad Labour Issues, Geneva

And, as previous attendees at MHCi Executive Forums have said:

¨ Thank you for a fascinating Forum last week. It was great way for me to start my benchmarking exercise (BiTC) ¨

¨ I really enjoyed myself (SJ Berwin law firm) ¨

¨ I thought it was a useful session. The group size was good and there was plenty of opportunity to interact, ask questions etc. Overall I found it very enjoyable! (CSR consultancy) ¨

¨ I must congratulate you on what I thought was a really interesting day filled with interesting dialogue (CSR Manager, CIPS)

C. Tailor Made Briefings by MHCi Senior Associates

All Senior Associates have a very wide experience of running and presenting academic and business seminars all over the world.  MHCi employs over 50 top level experts in its various courses - see one of our brochures here

For instance:

Dr. Michael Hopkins is Managing Director of MHCi and is an economist specialising in socio-economic issues. He worked with the ILO for 11 years, and had previous appointments with IBM, ITT, and IDS & SPRU at the University of Sussex. Currently he is Professor of Corporate Responsibility and Business Performance at Middlesex University, London, UK and founder of CSR/Sustainability Advanced Certificate activities at the University of Geneva. He is a native English speaker with fluent French and Spanish

Julian Roche is Vice President of MHCi and is an expert in financial performance and its links to corporate social performance. He holds an MA from Oxford University and is currently also working on his business doctorate. A native English speaker with fluent Modern Greek.

For more details contact:

Michael Hopkins This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Brokerage Services

Brokerage Service and links to useful CSR and Sustainabilty sites

MHCi’s independence allows it to work as a broker for its clients. It helps them to find a passage through the increasing number of instruments and suggestions on CSR that have entered today’s arena. We also list useful sites on CSR:

AccountAbility 1000 promotes a standard for social auditing

Boston College’s Standards of Excellence helps to manage a companies’ community involvement

Business in the Community principles for corporate community investment and the impact of sustainability on business

Business in the Environment’s Index of Corporate Environmental Engagement encourages companies to make sustainable developments

Commission for Racial Equality sets a standard to help employers develop racial equality strategies

Commonwealth Association for Corporate Governance produces principles for corporate governance in the Commonwealth group of countries

Corporate Social Responsibility - New York City Information/commentary on best practices for corporate social responsibility (CSR), capsule especially relating to: the environment, cialis the financial sector and the workplace, pharm . Emphasis on businesses in the New York City area and a focus on certification and labelling. Maintained for students of CSR, reporters, business leaders, investors and consumers by John Tepper Marlin, Principal, CSRNYC.

Covalence is a Geneva, Switzerland based company that tracks the ethical reputation of multinationals by sourcing information from companies, the media and civil society. EthicalQuote allows you to browse CSR rankings and data.

csrwire hosts Washington DC based Michael Kane's data base of over 2000 organisations and contacts in the field of CSR

Dow Jones Sustainability Group Index defines indicators to assess a companies’ sustainability

Environmental Protection Agency of the US keeps records of links to sites on business sustainability and performance measurement

Ethical Trading Institute has a base code for ethical trade based on ILO’s conventions

Ethical Corporation has a wide range of useful articles on CSR and advertises CSR jobs.

European Foundation for Quality Management Excellence has a model for organisations to achieve excellence

Extractive Industries Transparency Initiative is CSR for the oil, gas, mining sector

Global Compact of the UN in New York provides a number of tools for businesses to support human rights, labour and environmental standards

Global Reporting Initiative provides a number of guidelines to help companies become sustainable

Global Sullivan Principles of corporate social responsibility

International Chamber of Commerce guidelines for responsible business conduct

International Labour Office has a code of conduct for multi-national enterprises and suggest labour standards for its member nation states

Investors in People has a standard for improving an organisation’s performance through its people

Lifeworth is run by Jem Bendell and is a boutique professional services firm helping people contribute to and benefit from systemic social change. Its goal is to help you be an agent of a more passionate and sustainable world. CSR jobs are also advertised.

London Benchmarking Group has a model for corporate community investment

Mallen Baker has a regular blog and CSR news on his website and newsletter

MHC International has a model to measure corporate social responsibility and advises on a wide range of CSR issues

Natural Step promotes a common framework for corporate and local government sustainability

OECD Guidelines for multi-national enterprises aims to enhance their sustainable development

Sigma Project aims to provide sustainability guidelines

Social Accountability 8000 is aimed at certifying labour practices in companies, their subsidiaries, suppliers and vendors

Sustenare is a Portuguese based sustainable development and socially responsible investment consulting firm.

Sustainable Development Indicators are produced by an US Government inter-agency team

United Nations Environment Programme produces annual reports on benchmarking the sustainability of corporations

United Nations Human Rights Norms for Multi-National Corporations

World Business Council for Sustainable Development seeks higher standards of corporate environmental management and sustainable development through its matrix of corporate social responsibility indicators

What are we?

Executive Courses and training in CSR (see panel to right):

Thank you very much for a great ending of the CSR program. I think we all enjoyed the days together last week. I appreciate now to have a network of people who have been through the same learning experience that I have been. Overall I am happy I signed up for the program and have learned a lot. You have an incredible network and I think that is the real strengths of the course; to listen to all these experts in their field.

Executive from the six month 2010 MHCi CSR Advanced Certificate held in Geneva, see Switzerland over Jan-June 2010 and being repeated for fourth time over Jan-June 2011

CSR is a strategic approach to running a business profitably.  Many of our tools to do this can be found among our Monthly Features.  See our recent article on: Strategic CSR and Competitive Advantage 

How is your company or NGO or public department doing?  Try our 20 questions that will test your organisation's CSR.  In 2 minutes you can rate your company or organisation against some of the best companies in the world. Known as CRITICS a result is given to you immediately. See also our Measurement Concepts which describes the conceptual basis of CRITICS.

Confused by all the terminology Our Definitions will help you out.

Working hard in CSR but need some help for your Company?  Then Contact Us or sign-up for one of our CSR Executive Briefings.  We pride ourselves on clear, look professional advice and pertinent solutions. We have over twenty years in CSR working with companies of all sizes - Large, Medium and Small and all over the world from BP to Addax Petroleum to BAT to Dubai World  - some of this will be relevant to you. 

Below are two lists: one states what we do and the other states what we don't do so you can get a clear picture of what you can expect from us. These are then followed by specific examples of how we can help you.

1. What we do

  • Audit or check out your company on its actual CSR situation and give clear guidelines for the next steps using our experience and best practice (see Our Clients)
  • Advise you clearly on what steps you can take to increase your CSR involvement as part of your continuing business strategy, help you embed this in your organisation and guide you through the maze of international CSR (and related) instruments;
  •  Measure the effectiveness of your CSR activities - see MHCi Measurement articles;
  • Write CSR reports for you as part of your marketing and PR activities (see MHCi Corporate Social Responsibility Publications )
  • Make presentations / key note speeches on CSR or help you design and deliver your own;
  • Run seminars on CSR (see Corporate Social Responsibility Executive Training and Forums ;
  • Train in CSR at all levels of your company from your newest recruit to seasoned executive and help you devise an appropriate set of values and code of ethics (see Executive Training);
  • Focus on particular aspects of CSR such as development, finance, the law, the media, SMEs, sport and sustainable tourism so have a wide range of business experience (see corporate social responsibility feature articles );
  • Provide flexible CSR solutions that fit your company.

2. What we don't do

  • Make ridiculous claims or blind you with consultant jargon
  • Overcharge you or over inflate our services;
  • Rubber stamp your existing policies without checking them;
  • Take your reputation lightly
  • Have closed minds to the types of companies we are prepared to work with - and size does not matter, either

3. How we can help

A. CSR Executive Training:

MHCi will join you in researching how your company's bottom-line can be improved through a complete strategy that encompasses all the company's stakeholders. We will help you to determine the costs and benefits of your corporate social strategy in the following ways:

Three days (extensive) or one-day (compact) seminar to:

  • Define Corporate Social Responsibility
  • Tap the dynamics of Stakeholder Relationships
  • Explore the concept of social auditing
  • Visit Business Ethics
  • Explore relevant case studies

More details in: Executive Briefings

B. Corporate Code of Ethics: Design and Implementation

  • Develop and implement a Corporate Code of Ethics
  • Analyse your corporate mission & values
  • Identify critical areas in your company

In this area MHCi cooperates with Simone de Colle and his Q-Res system.

C. CSR - Measurement of impact

Apply the framework of CSR indicators (and/or GRI) developed by MHCi to:

  • measure the quality of the company's relationships with your stakeholders
  • assess CSR benefits to your company.

More details in: MHCi Measurement articles

D. International Development and CSR

  • Make your development interventions sustainable with MHCi unique methodology
  • Evaluate your CSR projects
  • Advise on your supply chains and labour standards
  • Work with you to understand the best social investment funds
  • Conduct labour market analysis (living wage, responsible restructuring)
  • labour market information systems
  • project appraisal

See International Development Ideas

More Articles...

  1. What We Do